Terms of service

About These Terms

These Terms & Conditions apply to your use of the Choco Zen website and purchases made through our online store. By accessing our website or placing an order, you agree to these terms together with our other applicable policies.

Product Availability

All products and orders are subject to availability. We may update, discontinue or limit quantities of products at any time where reasonably necessary.

Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, ingredients, weights, sizes, availability and prices displayed on our website are accurate.

Because products and packaging may occasionally be updated, the appearance, colour, decoration or packaging of a product may vary slightly from website images without affecting the nature of the product.

Ingredients & Allergens

Choco Zen products may contain or come into contact with allergens including milk, dairy ingredients, nuts, pistachios, hazelnuts, wheat, gluten, soy, sesame or other ingredients depending on the individual product.

Customers with allergies, intolerances or particular dietary requirements should review the ingredients and allergen information on the physical product packaging before consumption.

The product packaging should be checked for the most current ingredients, allergens, nutritional information, storage instructions and expiry or best-before information.

Prices

Prices are displayed in UAE Dirhams (AED) unless otherwise stated. Applicable VAT is included or identified where indicated on the website.

The total amount payable, including applicable delivery charges and discounts, will be displayed during checkout before you complete your purchase.

Website Errors

Although we take reasonable care when publishing website content, errors may occasionally occur in product descriptions, availability or pricing. Where an obvious error materially affects an order, we may contact you to correct the order or, where appropriate, cancel it and issue a refund for the affected amount.

Acceptable Website Use

You must not misuse the Choco Zen website, interfere with its operation, attempt unauthorised access, introduce malicious software, conduct fraudulent transactions or use our website in a manner that violates applicable law or the rights of others.

Intellectual Property

Unless otherwise stated, the Choco Zen name, logos, branding, website copy, product photographs, graphics, designs and other original website materials are owned by or licensed to Choco Zen.

You may not reproduce, republish, distribute or commercially use these materials without appropriate authorisation except where permitted by applicable law.

Third-Party Services

Our website may use or link to services provided by third parties, such as payment services, delivery providers or social media platforms. Those third-party services may be subject to their own terms and privacy policies.

Limitation of Responsibility

To the extent permitted by applicable law, Choco Zen will not be responsible for indirect losses resulting from circumstances outside our reasonable control, such as courier interruptions, customs delays, internet outages, third-party service failures or similar external events.

Nothing in these Terms & Conditions is intended to exclude, restrict or override any consumer rights that cannot legally be excluded under applicable UAE law.

Governing Law

These Terms & Conditions and purchases made through the Choco Zen website are governed by applicable laws of the United Arab Emirates.

Changes to These Terms

We may update these Terms & Conditions when necessary. Any updated version will be published on this page and will apply from the date it becomes effective.

Contact Choco Zen

If you have questions regarding these terms, please contact us at Info@chocozen.me or +971 50 505 5853.