Shipping policy

UAE Delivery

Choco Zen delivers across the United Arab Emirates. We carefully prepare and pack every order to help ensure your chocolates arrive in excellent condition.

Free UAE delivery is available on eligible orders above AED 350. Any applicable delivery charge for orders below this amount will be clearly displayed during checkout before payment.

Estimated Delivery Times

Orders to Dubai, Sharjah and Ajman are generally delivered within 48 hours of order acceptance, excluding Sundays and public holidays.

Orders to Abu Dhabi and Al Ain are generally delivered within 72 hours of order acceptance.

Orders to Umm Al Quwain, Fujairah and Ras Al Khaimah may take up to 5 working days from order acceptance.

Delivery times are estimates and may occasionally be affected by public holidays, weather conditions, high order volumes, courier delays or other circumstances outside our reasonable control.

Order Tracking

Where tracking is available, you will receive shipping or delivery information using the email address or contact details provided with your order.

Delivery Information

Please provide a complete and accurate delivery address, mobile number and any information necessary for successful delivery. Choco Zen cannot be responsible for delays caused by incorrect, incomplete or inaccessible delivery information supplied by the customer.

If delivery cannot be completed and the order is returned to us, additional delivery charges may apply before the order can be dispatched again.

International Shipping

International shipping is available to selected destinations. Shipping availability, charges and estimated delivery times may vary depending on the destination, package weight and courier service.

International orders are generally processed and delivered within approximately 7 working days, although customs processing and local delivery conditions may increase the delivery time.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, clearance fees or other charges imposed by the destination country. Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not controlled by Choco Zen.

Choco Zen cannot be held responsible for delays resulting from customs inspections or clearance procedures.

Heat & Weather Conditions

Chocolate is sensitive to temperature. We take reasonable care when preparing orders; however, weather and temperature conditions during transportation may occasionally affect chocolate products. Please ensure your order can be received promptly and stored according to the instructions provided with the product.

Need Help With Your Delivery?

If you have any questions regarding an existing order or delivery, please contact us at Info@chocozen.me or +971 50 505 5853 and include your order number where possible.