Privacy policy

Our Commitment to Privacy

Choco Zen respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored and shared when you visit our website, place an order, create an account or communicate with us.

Information We May Collect

When you interact with Choco Zen, we may collect information such as your name, email address, telephone number, billing address, delivery address, account details, order history, transaction information and communications with our customer service team.

We may also receive technical information such as your IP address, browser type, device information, website activity and cookie-related information when you use our website.

Payment Information

Payments may be processed through secure third-party payment service providers. Payment details are handled according to the security and privacy practices of the relevant payment provider. Choco Zen only receives the information necessary to confirm and manage your transaction.

How We Use Your Information

We may use your personal information to process and deliver orders, verify transactions, provide customer support, communicate important order information, manage customer accounts, improve our website and services, maintain security, prevent fraud and comply with applicable legal or regulatory obligations.

Marketing Communications

Where permitted by applicable law and where any required consent has been obtained, we may send information about Choco Zen products, promotions, offers or news.

You may unsubscribe from promotional communications at any time through the unsubscribe option provided in the message or by contacting us.

Sharing Your Information

Choco Zen does not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business. These may include payment processors, courier and delivery companies, website hosting providers, technology providers, analytics services and customer communication platforms.

Information may also be disclosed where required by applicable law, a lawful request from an authority or where reasonably necessary to protect our legal rights, customers, systems or business.

International Processing

Some service providers used by Choco Zen may process or store information outside the United Arab Emirates. Where applicable, reasonable measures are taken to ensure that personal information is handled in accordance with applicable data protection requirements.

How We Protect Information

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, fraud prevention, dispute resolution and applicable legal or regulatory requirements.

Your Privacy Rights

Subject to applicable UAE data protection laws and relevant exceptions, you may have rights in relation to your personal information, including requesting access to certain information, requesting correction of inaccurate information and making other requests concerning the processing of your personal data.

We may need to verify your identity before responding to certain privacy requests.

Children's Privacy

Our online store is intended for customers who are legally able to make purchases. We do not knowingly seek to collect personal information from children for the purpose of creating independent customer accounts or completing purchases without appropriate involvement from a parent or legal guardian where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable requirements. The latest version will be made available on this website.

Privacy Questions

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us at Info@chocozen.me.